Expect lots of temperature checks and one-way routes. ‘As we experienced in China, this will be a journey.’
Wearable social-distancing buzzers. Masked blackjack dealers. Drive-thru electronics purchases. From cubicles to factory floors, cafes to clothing boutiques, businesses around the world are dreaming up creative ways to reopen, attempting to start revenue flowing again while minimizing the risk to customers and employees.
The global economy is riding on their ability to pull off that delicate balance. A new flareup of Covid-19 cases could shutter offices, stores, restaurants and manufacturing plants once again, further choking off the flow of goods and services and threatening more jobs. Some governments, such as China, are providing rigorous oversight of the process. Others, including President Donald Trump’s administration, have offered looser guidance and are entrusting businesses to monitor their facilities. Scientists are still studying how the virus is spread, and whether keeping people six feet apart is enough, adding to the risks.
The companies’ plans rely on a steady supply of masks, gloves, thermometers and tests that is likely to strain budgets and manufacturers’ ability to keep up. Social distancing will be built in, with people divided by barriers and kept apart from colleagues and customers, a U-turn after years of movement toward open floor plans. Some companies will monitor employees more closely than ever before, while others will let workers choose how much protection they need. The way we work, shop, travel and eat in 2020 – and probably beyond – is being plotted out in boardrooms around the world.
Here are the changes companies are contemplating for their workplaces in the coming weeks.
The Office
Seats on the shuttle bus to
Unilever’s Shanghai offices can be reserved using a chat group. Employees must be masked to board, and they sit on alternating sides, one person to each four-seat row. Upon arrival, each worker scans a QR code and fills out a health status report to get a daily pass to enter. Then comes the temperature check and the hand sanitizer.
Inside the office, movement is tightly regulated. Employees keep their masks on and are encouraged to use the stairs instead of the elevator, with spritzes of hand sanitizer before and after touching the regularly disinfected handrail. In the canteen, a single person is allowed at each four-seat table.
Such measures might seem predictable in a centrally controlled society like China, but some version of them is starting to appear in the West. At Britain’s former state phone monopoly, BT Group Plc, call center workers sit two meters apart, and walkways are designated as one-way to keep people from brushing past each other. Temperature checks are becoming routine at
Sistema, the Russian conglomerate, which also says it’s developed its own two-hour test for Covid-19. Employees who come to the office have been tested in the past couple of weeks, though as many as half of the call center workers at MTS, the mobile network controlled by Sistema, are operating out of their homes.
More Room
Flexible space operator Knotel, which runs offices for corporations including Uber and Netflix, says workplace design has to change. Offices will likely be less densely populated, and altered to make them “antiviral,” according to Amol Sarva, Knotel’s chief executive officer.
“Things like ventilation, UV light, density screening, video monitoring, and temperature monitoring, cleaning protocols — those are all going to have to change,” he said. “Certainly there’ll be more space.”
In China, Cushman & Wakefield has helped move nearly a million workers back into 800 million square feet (74 million square meters) of office space. The company is creating a Recovery Readiness manual for landlords and tenants, based in part on its experience in China, that includes colored carpets to create visual boundaries around desks, plexiglass shields between desks that face each other and signs that direct walking traffic in a single direction.
Fewer Meetings
Even when people do come back to the office, meetings will be limited, and large gatherings are out of the question. This week,
Facebook Inc. CEO Mark Zuckerberg canceled all physical events of 50 or more people
through June 2021. The vast majority of employees are required to work from home through May, and those who need to carry on doing so will be able to work at home through the summer.
The road to normalcy may be much longer than that. At
Abcam Plc, a British protein research company, 40 out of 300 China-based employees started returning to work in Beijing, Shanghai, Hangzhou and Hong Kong on Feb. 14. Two months later, the company is running split shifts to maintain distancing for the roughly 50% of employees based in manufacturing, logistics and essential lab work.
The Factory
On Feb. 10, Winly Automotive (Wuhan) Ltd. was assigned a checklist from the government. To reopen, the company would be required to have a one-month stash of masks and sanitizer, take a photo of the supplies, and send it to officials before submitting to a detailed inspection. “The policy has been constantly changing,” said Wang Xuepan, one of the plant’s managers. “It’s very difficult for us to handle.”
In the Seattle area,
Boeing Co. has worked with the Washington state labor department on a plan to reopen its factories. It will be doling out cloth masks to most workers, saving the gold-standard N95 masks for a select few in more hazardous conditions.
Unlike office drones, factory workers have to show up in person to get the job done. Figuring out what basic protections they’ll need is part of the challenge. At Boeing, industrial engineers are analyzing the sequence of work on its assembly lines to find ways to spread apart workers.
Taking the Temperature
Airbus SE has divided employees at its plants into red and blue teams, who don’t see each other because they use different routes to enter and exit buildings.
Volkswagen AG is allotting more time between shifts and reducing expectations for production because it takes longer for people to move around each other at a safe distance.
Ford Motor Co. is experimenting with
wearable devices that would buzz workers if they get too close together.
While the virus can be transmitted by people with no symptoms, many manufacturers are doing temperature checks, whether with thermometers, thermal imaging cameras or — in the case of
Fiat Chrysler Automobiles NV in the U.S. — reusable forehead strips.
Fiat Chrysler, whose CEO Mike Manley is one of the executives talking with Trump about reopening the economy, is requiring workers to fill out a health questionnaire two hours before reporting to work each day. They must bring either a hard copy, or scan a QR code with their phone, to prove they aren’t displaying signs of illness or exposure to the virus, according to documents obtained by Bloomberg. Workers can’t enter the plant without it.
Some companies are closing cafeterias in favor of vending machines. Dongfeng PSA in Wuhan is handing out prepared lunchboxes to employees, who must eat at least 1.5 meters apart with their backs to each other.
Zhejiang Geely Holding Group Co. said Chairman Li Shufu wrote a
song to keep workers motivated through such dreariness. “A world full of expectations/Turned to dust of yesterday,” the lyrics go. “Their sorrow flowing into the sea/But the flower of love is quietly blooming.”
The Airplane
When air travel resumes in earnest, it’s likely that hand sanitizers, face masks and thermometers will become standard at most major airports, said David Powell, medical adviser for the International Air Transport Association, a trade group. All three have shortcomings, but can also reassure passengers, he said.
The International Civil Aviation Organization, which sets global flying standards, wants to establish a “public health corridor concept.” Under such a plan, major airlines, airports, public authorities and other parties would adopt common protocols for screening, boarding, in-flight procedures, arrivals, customs and baggage.
“We cannot all just stop flying,” Ansa Jordaan, the group’s chief of aviation medicine, said during an April 15 webcast.
Emirates Airline said this week it was the first to conduct rapid Covid-19 blood tests, with results available in 10 minutes for passengers flying Wednesday from Dubai to Tunisia. It plans to extend the procedure to other flights, according to Chief Operating Officer Adel Al Redha.
Other carriers are attempting less invasive measures.
Etihad Airways, another major airline in the United Arab Emirates, plans to deploy touchless self-service devices at its hub airport in Abu Dhabi to identify travelers with medical conditions, including the early stages of coronavirus.
In the U.S., American Airlines Group Inc. plans to continue spacing customers apart during boarding and flights, conducting extensive cleanings of aircraft and reducing food and beverage service to limit contact, CEO Doug Parker said in an April 15 video message.
“When you do fly, aircraft cleanliness and social distancing matter greatly,” he said.
The Store
In China, it’s become standard to have your temperature taken any time you want to go shopping. Visitors to the Wuhan International Plaza luxury mall are checked for a fever at the door, before they queue up to be served one at a time at Louis Vuitton.
Levi Strauss & Co. disinfects its Chinese stores three times a day and requires temperature checks for customers, who are expected to wear masks before entering the store. Fitting rooms and products that have been tried on are disinfected each time they’re used.
It’s unclear whether practices implemented in China will make their way to other parts of the world, though several companies said they’ll learn from their experience in Asia.
Drive-Thru Shopping
Another technique is to keep shoppers out of the store altogether.
Dixons Carphone Plc, the electronics retailer, is considering plans for contact-free “drive-thru” style stores to limit the risk of coronavirus for staff and customers. Shoppers would park outside, call the store to select items to buy, use a contactless system to pay and then open their trunks so staff could deliver the products.
Salespeople at luxury retailers in China were already using social media to engage with customers before the outbreak, but they’ve stepped up the effort since, adding clients on WeChat and sending them information about the latest trends. Louis Vuitton tried showcasing its summer product line in a livestream show on March 26 featuring a social-media star, but was ridiculed for the quality of the video. Sometimes there’s no substitute for personal contact.
The Restaurant
Buffets and salad bars will be re-thought, and self-serve drink stations may be “a thing of the past,” said Taco John’s CEO Jim Creel, who added that other changes are afoot at the 387-store chain. Taco John’s popular salsa bar — around for the past 15 years — may be removed.
“We hope we don’t have to take them out — that we’ll be able to figure out a way to make them still work — but I’m afraid the fear factor our there will force us to go to a pre-packaged option.”
A test of self-ordering kiosks may also get pulled back. “It was a good idea three months ago, but not so good today,” Creel said.
Phone Pay
In China, restaurants and even bars have opened back up in Shanghai, with varying limits on seating arrangements – some allow six to a table, others only one. In Beijing, restaurants are doing temperature checks. In Wuhan, most places are still delivery-only.
“In the short run, as dining rooms open back up again, you’ll probably see many restaurants space their tables a little bit further apart,” said Jack Li, CEO of menu researcher Datassential. “You’ll see more restaurants try to adopt phone pay. So not having to hand your money or card to anyone. You’re certainly going to see more places continue to do things like contactless delivery.”
Starbucks Corp. is taking a store-by-store approach to resuming business activities in the U.S., with services limited to drive-thru, delivery and takeout via mobile orders and contactless pickup.
“As we experienced in China, this will be a journey,” CEO Kevin Johnson wrote in a memo to staff on Thursday.
The Menu
Chains are cutting back menus, focusing on products that sell best and are easy to make. Romano’s Macaroni Grill has pared down its menu to 70% of what it used to be, saying goodbye to pizzas and calzones recently. McDonald’s all-day breakfast menu is gone.
Fazoli’s Italian restaurant chain is trying to secure Purell sanitizing stations – four for each store — along with “millions” of alcohol-based wipes for re-opening the dining rooms of its 216 locations. The company is also re-thinking bathrooms and looking into touch-less soap dispensers. It’s an investment, but a worthwhile one, says CEO Carl Howard.
“I want to let the consumer know I’m doing everything I can to keep them as safe as possible,” Howard said in an interview.
The Arena
Large public gatherings aren’t top of mind yet in China, but Trump and the people who run the U.S.’s biggest sports leagues appear aligned in their thinking that live games, at least in some form, are a critical part of helping the country recover.
“The progression needs to be open outdoor sports first, golf, tennis, swimming so that we can start to test the waters — that I’m fine with,” said billionaire Mark Cuban, who owns the NBA’s Dallas Mavericks.
One obstacle may be local politicians. When UFC floated plans to host an event this weekend on tribal land in California without spectators, it was pressure from politicians, including Governor Gavin Newsom, that led to its cancellation. Los Angeles Mayor Eric Garcetti has reportedly discussed the possibility of prohibiting large gatherings like concerts and sporting events in the city for another year.
The Movies
That said, there’s billions on the line for sports leagues, sponsors and media networks if the games don’t resume soon. Anthony Fauci, the nation’s leading infectious-disease expert, has said that that the only way to do that this summer is to close venues to fans and keep all the players, coaches and referees isolated from society.
Cinema owners are also waiting to see when health officials give them clearance to open up.
Cinemark Holdings Inc., the third-largest U.S. movie chain, has been in discussions with major film studios about when to release blockbusters again. The chain’s management thinks they could begin bringing back staff starting in late June, then build up a marketing campaign for a broader re-opening on July 1.
The experience won’t be like it was before coronavirus hit. The chain will either have to limit the available tickets for each showing, leaving about half its seats open. Or it may eliminate reserved seating, so customers can voluntarily spread themselves out when they arrive. Cleaning will have to be ramped up, and opening hours may be limited to accommodate the changes.
“How long that will take? We’re not completely certain,” said Mark Zoradi, Cinemark’s CEO, on a call with analysts and investors on Wednesday. “But we’re planning on anywhere from one to three months to light up that engine again and then to begin with higher profile, new product.”
The Casino
Las Vegas casino executives have discussed opening with as little as one-third of their rooms available, with limited entrances where guests’ temperatures could be checked. Casino employees would wear masks and gloves, and gamblers would sit at least a chair apart at blackjack tables.
The moves are similar to what is already occurring in Macau, the world’s largest gambling market, where casinos closed for 15 days in February and reopened under tight restrictions.
The companies are also discussing enhanced cleaning techniques, something unions have requested.
Fun Parks
The $19.3 billion U.S. theme park industry is also making plans, though no one knows when gates will reopen.
When they do, employees may be wearing masks and temperatures may be checked not only at the entrances but inside as well, said Dennis Speigel, a theme park consultant in Cincinnati. Operators may also institute virtual queues, where guests snag a place in line through an app and come to ride when it’s their turn.
“The theme park of the future is going to have to take a much different turn, from distancing to wanding to cleaning,” Speigel said. “I’ve never heard the fear in the voices that I’ve heard. Nobody knows what they’re going to be doing.”
Bloomberg News
- With assistance from Thomas Buckley, Thomas Seal, Dana Hull, Natalie Wong, Julie Johnsson, Charlotte Ryan, Christoph Rauwald, Kyunghee Park, Gabrielle Coppola, Shiho Takezawa, Tian Ying, Chunying Zhang, Keith Naughton, Mary Schlangenstein, Justin Bachman, Layan Odeh, Jordyn Holman, Deirdre Hipwell, Robert Williams, Kim Bhasin, Jinshan Hong, Claire Che, Leslie Patton, Kelly Gilblom and Christopher Palmeri. abacus abdomen abdominal abide abiding ability ablaze able abnormal abrasion abrasive abreast abridge abroad abruptly absence absentee absently absinthe absolute absolve abstain abstract absurd accent acclaim acclimate accompany account accuracy accurate accustom acetone achiness aching acid acorn acquaint acquire acre acrobat acronym acting action activate activator active activism activist activity actress acts acutely acuteness aeration aerobics aerosol aerospace afar affair affected affecting affection affidavit affiliate affirm affix afflicted affluent afford affront aflame 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manhood manhunt manicotti manicure manifesto manila mankind manlike manliness manly manmade manned mannish manor manpower mantis mantra manual many map marathon marauding marbled marbles marbling march mardi margarine margarita margin marigold marina marine marital maritime marlin marmalade maroon married marrow marry marshland marshy marsupial marvelous marxism mascot masculine mashed mashing massager masses massive mastiff matador matchbook matchbox matcher matching matchless material maternal maternity math mating matriarch matrimony matrix matron matted matter maturely maturing maturity mauve maverick maximize maximum maybe mayday mayflower moaner moaning mobile mobility mobilize mobster mocha mocker mockup modified modify modular modulator module moisten moistness moisture molar molasses mold molecular molecule molehill mollusk mom monastery monday monetary monetize moneybags moneyless moneywise mongoose mongrel monitor monkhood monogamy monogram monologue monopoly monorail monotone monotype monoxide monsieur monsoon monstrous monthly monument moocher moodiness moody mooing moonbeam mooned moonlight moonlike moonlit moonrise moonscape moonshine moonstone moonwalk mop morale morality morally morbidity morbidly morphine morphing morse mortality mortally mortician mortified mortify mortuary mosaic mossy most mothball mothproof motion motivate motivator motive motocross motor motto mountable mountain mounted mounting mourner mournful mouse mousiness moustache mousy mouth movable move movie moving mower mowing much muck mud mug mulberry mulch mule mulled mullets multiple multiply multitask multitude mumble mumbling mumbo mummified mummify mummy mumps munchkin mundane municipal muppet mural murkiness murky murmuring muscular museum mushily mushiness mushroom mushy music musket muskiness musky mustang mustard muster mustiness musty mutable mutate mutation mute mutilated mutilator mutiny mutt mutual muzzle myself myspace mystified mystify myth nacho nag nail name 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preteen pretended pretender pretense pretext pretty pretzel prevail prevalent prevent preview previous prewar prewashed prideful pried primal primarily primary primate primer primp princess print prior prism prison prissy pristine privacy private privatize prize proactive probable probably probation probe probing probiotic problem procedure process proclaim procreate procurer prodigal prodigy produce product profane profanity professed professor profile profound profusely progeny prognosis program progress projector prologue prolonged promenade prominent promoter promotion prompter promptly prone prong pronounce pronto proofing proofread proofs propeller properly property proponent proposal propose props prorate protector protegee proton prototype protozoan protract protrude proud provable proved proven provided provider providing province proving provoke provoking provolone prowess prowler prowling proximity proxy prozac prude prudishly prune pruning pry psychic public publisher 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submitted by MotorCity Casino Hotel offers several unique dining options including the Assembly Line buffet, The Lodge Diner, Grand River Deli & Burgers, Little Caesars, and Iridescence, an award-winning fine... Designed with input from renowned automotive designer Chip Foose, MotorCity Casino Hotel is Detroit’s most innovative entertainment venue featuring the crown jewel of the city’s skyline. With world-class luxury hotel accommodations, spa facilities, fine dining, live performance venues, and high-energy gaming, you’ll find your kind of entertainment at the new MotorCity Casino Hotel. Our 33 reviews of MotorCity Casino Buffet "This review is for the buffet. My friend and I were standing in line when this little old man came up to us and offered to buy us 2 dinners for $15 with his Comp card. He said he had so much money on it and he was trying to get rid of it. Of course we agreed! The regular price was $24 per person. After waiting in line for 45 minutes, we get to the front In addition to a full-service spa, MotorCity Casino Hotel features a spa tub and a sauna. Dining is available at one of the hotel's 5 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's 4 bars/lounges. Wired and wireless Internet access is complimentary. MotorCity Casino Hotel is a Detroit luxury hotel, conference, banquet hall and hotel meeting concept built from the ground up. It adjoins MotorCity Casino, the most electrifying gaming experience in Michigan MotorCity Casino Hotel is Detroit’s only locally-owned and operated casino. The city’s most innovative entertainment venue and the crown jewel of the Detroit skyline, MotorCity Casino Hotel offers luxury hotel accommodations and spa facilities, fine and casual dining, live entertainment, and world-class gaming. Committed to Detroit . An active community partner, MotorCity Casino Hotel is MotorCity Casino Hotel is the only one of the three commercial casinos in Detroit that is locally-owned and operated. Local billionaire businesswoman, Little Caesars Pizza co-founder, and Detroit Red Wings and Detroit Tigers owner Marian Ilitch was one of the original investors in the casino and bought it outright in 2005. MotorCity Casino Hotel is located on Grand River Avenue at the Lodge As a leading casino resort, the MotorCity Casino Hotel is not only a great place to play slots and to toss some chips on the poker or blackjack table, but it’s also a great place to spend the night. This venue also has several eatery options, from simple bars to fine dining restaurants. Regular entertainment stages here as well. MotorCity Casino Hotel offers several unique dining options including Iridescence, an Award-winning fine dining restaurant, Little Caesars, the Assembly Line buffet, the Lodge Diner, Pit Stop and the Grand River Deli. Other amenities include Sound Board, an intimate live performance venue, and over 67,000 square feet of function and banquet space. For more information about MotorCity Casino MotorCity Casino & Hotel details page: This casino is found in Detroit, Michigan. MotorCity Casino & Hotel has a total of 2700 slots and 59 table games for your enjoyment. World Casino Directory also books hotel rooms in the major casino resorts in Detroit. You can browse our images of MotorCity Casino & Hotel or find news about MotorCity Casino & Hotel on our site.
System problem at MotorCity Casino slowing payouts for gamblers WXYZ 7 Action News is metro Detroit's leading source for breaking news, weather warnings, award ... Join us for a media preview/tasting event at IRIDESCENCE at the MotorCity Casino Hotel in Detroit. So my take, is that the dining room does not enforce any type of clothing guidelines for formal/elegant night. Of course, this was my experience on this cruise. ... Formal Night!!! and Motor City ... There simply isn't another restaurant in all of metropolitan Detroit where guests can enjoy a more abundant offering of fresh fish and pristine seafood than they do today at the new Detroit ... The eight track project rolls out like a modern film noir starring a protagonist making connections with models in Medellín, splurging through fine dining scenarios, and navigating his way ... Grand Central Lounge is the urban club with style. The dress is as fine as the women and men who come to light up the night. For a good time this is the place with a full bar, specialty drinks ... For tutoring please call 856.777.0840 I am a recently retired registered nurse who helps nursing students pass their NCLEX. I have been a nurse since 1997. I have worked in a lot of nursing fields ... Iridescence, inside MotorCity Casino Hotel, unveils new fall menu items WXYZ 7 Action News is metro Detroit's leading source for breaking news, weather war... 3 Doors Down Acoustic -- Songs From The Basement Sound Board -- Motor City Casino -- Detroit, Michigan February 9, 2014.
